CallRex Multi-Media: Desktop Computer Activity Recording & Monitoring. Contact TelrexRequest Free Evaluation Software

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

CallRex Multi-Media Architecture

The CallRex Multi-Media Architecture consists of the following software components:

CallRex Multi-Media Architecture includes CallRex Data Collectors, CallRex Client, and a CallRex Server

  1. CallRex Multi-Media Data Collectors

    CallRex Multi-Media Data Collector run on employees' computers to collect data which is periodically sent to the CallRex Multi-Media Server and to enable live monitoring. The data collectors are installed and run in stealth mode, and do not interfere with employees' activities.


  2. CallRex Multi-Media Client

    The CallRex Multi-Media Client provides administrators and managers with the ability to configure access rights for managers, configure how computer activity will be recorded, and select which computers will be monitored and recorded. The client can be installed on any computer on the network but is typically installed on administrator's and manager's computers.


  3. CallRex Multi-Media Server

    The CallRex Multi-Media Server stores information received from the Data Collectors in a SQL database.

Learn more about quality monitoring with CallRex Multi-Media:

Resources