CallRex Multi-Media: Desktop Computer Activity Recording & Monitoring. Contact Telrex Request Free Evaluation Software

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

Maximize Employee Productivity with CallRex Quality Monitoring Solutions

In today's contact centers, comprehensive quality monitoring is increasingly important to ensure high performance while minimizing the costs of training and evaluation.

CallRex Multi-Media enables contact center managers to ensure agents use business systems correctly to maximize the value of transactions and accelerate customer problem resolution.

Businesses use CallRex Multi-Media to monitor computer activity remotely in real time. Recording and monitoring employee computer activity is an effective solution to enhance productivity and provide an audit trail for increased security.

With CallRex Multi-Media:

  • Customer service representatives follow procedures
  • Employees use business systems correctly
  • Intranet and Internet usage policies are observed
  • Employees meet legal obligations to record business transactions
  • Employees use their computers productively

Learn more about quality monitoring with CallRex Multi-Media:

Resources