Call Center Recording Software - Contact Center Call Recording - Call Center Recording
IP Call Recording and Monitoring for Businesses of All Sizes.
Call Recording
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Enghouse Interactive Call Recording is the easy and affordable IP call recording and monitoring solution for IP telephony and unified communications systems.
All types of businesses benefit from call recording and monitoring technology-inside and outside the contact center. From improving customer service, resolving customer disputes, increasing employee productivity, reducing liability, complying with legal requirements, addressing security concerns, and taking the organization's "pulse," Enghouse Interactive Call Recording software can help.
The intuitive Web-based interface offers users a real-time view of user status, the ability to live monitor calls, and multiple recording options. Designed with the manager in mind, Call Recording software enables users to:
- Silently monitor calls
- Record 100% of calls
- Set triggers for automatic recording
- Record calls on-demand
- Configure users into recording groups
- Leverage Active Directory credentials, or enable Call Recording login credentials
- Easily search, retrieve and playback calls
- Export call recordings for email, link to CRM and more
- Report on business metrics like total talk time, number of calls by agent, or the busiest times for calls by area code, prefix, or DNIS
IT managers will appreciate the simplicity of setting up and administering Call Recording software. A software-only solution, Call Recording software does not interfere with the IP PBX or require proprietary hardware.
A scalable solution, multi-site installations can be managed from any location using the Web-based user interface. The high quality recordings utilize high compression for a limited storage footprint, and recordings can be stored anywhere on the network and archived for long-term storage. Call retention settings can be defined per user or by group.
Verified interoperable with the widest range of IP telephony systems, Call Recording is extensible through the complimentary Quality Management API offering.
Learn more about Enghouse Interactive IP call recording and monitoring software:
- Learn how Enghouse Interactive call center software solutions can improve your business
- View Call Recording videos
- Download the Call Recording datasheet
- Review key features of Enghouse Interactive workforce optimization software solutions
- Read success stories from companies that have benefited from Enghouse Interactive IP call center software solutions
- Request an evaluation of Enghouse Interactive call recording and monitoring software
