Quality Management System Software - Call Center Quality Management Software - Quality Management Solutions Request a Call Recording Quote Download Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

    - Ken Ross, CEO, Evergreen Professional Recoveries

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Quality Management System Software - Call Center Quality Management Software - Quality Management Solution

Improve your business operations with an integrated quality management and call center optimization suite.

There are many reasons why companies choose to record and monitor their telephone interactions. From observing business processes in action to improving customer service, CallRex Quality Management Suite™ offers the tools necessary to improve your business. Comprised of CallRex Call Recording™, CallRex Computer Recording™, and CallRex Agent Evaluation™, the suite is the ideal tool for emerging contact centers.

Contact center and workforce optimization solutions from Telrex CallRex Agent Evaluation software CallRex Computer Recording software CallRex Call Recording software CallRex Workforce Management CallRex API CallRex Quality Management Suite: IP call recording, quality monitoring, and agent evaluation in an affordable suite.

Call Recording

Companies of all sizes benefit from call recording technology. Resolve customer disputes, comply with legal requirements, increase employee productivity, and improve customer service using call recording and live monitoring software.

CallRex Call Recording software features a Web-based user interface that is designed for ease-of-use and simplicity. Authorized users can view the status of users in real-time, silently monitor calls, and set triggers for call recording. Calls can be recorded full-time, on-demand, or using triggers. Export call recordings for e-mail, linking to CRM or other business systems.

Computer Recording

Capture the entire interaction—telephone and computer activities—using CallRex Computer Recording in concert with CallRex Call Recording software. Desktop monitoring software enables you to ensure consistent and correct use of business systems, identify training opportunities, and remove barriers to employee productivity.

Administrators can set recording profiles to suit their business needs; from recording computer activity throughout the day to recording screen activities exclusively when users are on the telephone. After-call work can be recorded for comprehensive quality monitoring programs.

Agent Evaluation

Equip your employees to deliver better customer experiences through quality monitoring and agent coaching with CallRex Agent Evaluation software. Employees will benefit from feedback and training utilizing live customer calls and objective feedback mechanisms. Flexible scorecard templates allow you to tailor your quality assurance program to your business needs. Deliver objective employee evaluations, coach employees for improved success, and track performance improvements over time using CallRex Agent Evaluation software.

Learn more about CallRex IP call recording and monitoring software:

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