Highly Scalable, Multi-Tenand IP Call Recording: Service Provider Solutions

CallRex Customers

  • Evergreen Professional Recoveries "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

    - Ron Wiseman, IT Manager, Colorado Department of Corrections
CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
Computer Recording &
Monitoring
CallRex Speech Analytics: Automatically Analyze Recorded Calls
CallRex Speech Analytics
Automatically Analyze
Recorded Calls
CallRex Agent Evaluation: Call Scoring, Reporting & Analysis
CallRex Agent Evaluation
Call Scoring, Reporting &
Analysis

New Solutions for Today's Service Providers

In the highly competitive arena of hosted IP telephony and hosted call center services, service providers strive to offer their business customers access to comprehensive communications services. 

IP call recording has quickly become a standard requirement for all types of businesses. 

Without call recording, hosted VoIP services may simply not be an option for many business customers, and service providers may find themselves at a competitive disadvantage.

With the right IP call recording solution, service providers position themselves to win new business, expand their market reach and drive incremental revenue.

Today, businesses use call recording to:

  • Resolve customer disputes
  • Achieve regulatory compliance
  • Ensure high quality customer service
  • Accelerate employee training
  • Enhance workplace productivity
  • Increase workplace security

CallRex Hosted™ is also ideal for hosted call centers, allowing customers to record calls for call center and home-based agents.

Now with CallRex Hosted, service providers can deploy a highly scalable, multi-tenant call recording and monitoring solution as a fully integrated value-added service.

Learn more about CallRex call recording and monitoring solutions:

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