ShoreTel IP Call Recording Solutions

Telrex Partners with ShoreTel to Provide CallRex Call Recording Support for ShoreTel IP Telephony.

Telrex is a founding member of the ShoreTel Technology Partner Program, and its award-winning call recording software, CallRex, was the first to be certified by ShoreTel in May 2004. CallRex Call Recording™ was also the first call recording software to be certified interoperable with ShoreTel 7.0. In April 2008, Telrex was one of the first vendors to earn the "Customer Proven" and "Partner Proven" designations within the ShoreTel Technology Partnership Program.

Certified Call Recording Solution

CallRex is certified interoperable with ShoreTel 7.0 CallRex Call Recording is an advanced, yet affordable, IP call recording and monitoring software solution for small, medium, and enterprise businesses that were previously unable to afford call recording technology. Call recording on ShoreTel systems is achieved through either TAPI/WAV or packet sniffing with TAPI. Either option can be employed using CallRex Call Recording software. Learn more about the ShoreTel call recording options.

Robust Workforce Management Software

ShoreTel customers can forecast and schedule employees using advanced workforce management software from Telrex. CallRex Workforce Management™ utilizes historical call data directly from the ShoreTel system to accurately produce optimized schedules designed to help contact center managers meet their desired service level goals. Discover how you can leave complicated scheduling spreadsheets behind and harness the call information from your ShoreTel telephone system to create accurate staffing forecasts and schedules.

Track Record of Success

With ShoreTel installations around the world, CallRex Call Recording continues to be a preferred contact center optimization solution for ShoreTel IP telephone systems. Organizations like Colorado Department of Corrections, Butler County Children Services, and Engineered Protection Systems utilize CallRex Call Recording software on their ShoreTel telephone systems. Learn how these organizations have benefited from their investment in CallRex software solutions.

In addition to call recording and monitoring solutions, Telrex offers a suite of contact center and workforce optimization products designed to optimize the performance of managers and agents using the ShoreTel Contact Center and Syntellect Contact Center solutions.

Telrex's contact center optimization products include:

CallRex Speech Analytics™: A pay-as-you-go service that analyzes previously recorded telephone interactions occurring on the ShoreTel telephone system in order to measure customer satisfaction, track agent effectiveness, unlock market intelligence, audit compliance, and identify cross- and up-sell opportunities.

CallRex Workforce Management™: Forecast and schedule employee shifts based upon inbound and outbound call data provided by the ShoreTel ACD. Reduce labor costs by staffing with the right number of employees to meet service level goals.

CallRex Agent Evaluation™: Evaluate and score recorded ShoreTel telephone calls to determine agent training needs, track performance, script compliance, and compare skills across your contact center.

CallRex Computer Recording™: Capture all desktop activities so that managers can listen to the phone call and see what happening on the agents' computer—all in real time. Ideal for auditing business processes and procedures, spot monitoring, and uncovering training opportunities.