Turn Call Recordings into Valuable Business Assets

Utilize CallRex Speech Analytics™ services to gain a competitive edge with the voice of your customers.

Speech analytics technology is a highly effective way to gain business value from the recordings of your daily customer interactions. It is impossible for business managers to listen to every telephone conversation; CallRex Speech Analytics services remove hours of human interaction from the analysis. The consultancy-led service engagement with Telrex allows you to extract actionable data from your customer interactions without making a sizable capital investment in complicated technology.

Actionable Data

Utilize CallRex Speech Analytics services to turn unstructured telephone interactions into structured, reportable data.

• Identify cross- and up-sell opportunities
• Uncover trends within customer interactions
• Understand market opportunities
• Improve customer satisfaction
• Ensure policy and procedure adherence
• Gain a competitive edge by giving customers a voice within your organization

Valuable feedback is provided within daily telephone interactions with customers, partners and employees. Speech analytics allows your organization to proactively collect product and process feedback from the telephone recordings that you already have. Gain a true understanding of your customers' behavior and make adjustments to training, processes, strategies, competitive positioning, marketing programs, and more using speech analytics services. Identify trends within customer interactions through root cause analysis, allowing key staff members to make informed corporate decisions.

Affordable Speech Consultation

No capital technology investments are required to get your organization started with speech analytics. Telrex offers consultancy-led service engagements that are tailored to your needs. Our professionals will consult with you to complete the call analysis, allowing you to extract actionable data from your customer interactions without investing valuable man-hours in manual analysis. CallRex Speech Analytics consulting engagements are available as you need them and tailored to your changing business needs. Our consultants will help you identify the appropriate analysis package.

Learn more about CallRex Speech Analytics solutions:

• Why employ speech analytics: turn unstructured telephone interactions into business assets.
• Actionable custom reports: view graphical reports to discover hidden relationships between call drivers and performance issues.
• Speech analytics service offerings: Telrex offers consulting engagements that are tailored to your business needs.
• Capture the voice of the customer: view the complete CallRex Speech Analytics datasheet.