CallRex Speech Analytics: Automatically Analyze Recorded Calls Contact TelrexRequest Free Evaluation Software

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Automatically Analyze Customer Interactions

CallRex Speech Analytics™ is the advanced software solution that automatically analyzes recorded calls.

Speech analytics technology has emerged as a highly effective way to gain greater business value from recorded phone calls. 

CallRex Speech Analytics™ automates the listening process enabling you to quickly:

  • Identify and flag keywords
  • Capture the "voice of the customer"
  • Conduct root cause analysis
  • Monitor for compliance
  • Match agent responses to key performance indicators
  • Select recorded calls based on content
  • Leverage call recordings as a business asset

Easy to use and affordable, CallRex Speech Analytics complements CallRex IP call recording solutions and CallRex Agent Evaluation™. 

Learn more about CallRex Speech Analytics solutions:

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