Proactively Respond to Market Conditions with CallRex Speech Analytics

CallRex Speech Analytics™ services allow you to automaticall convert recorded calls from "unstructured data" to valuable business information.

Gain business value from the everyday interactions that your employees, customers, and partners have over the telephone. The graphical reports provided with each speech analytics consultation will help you discover hidden relationships between call drivers and performance issues. Trend reports will show patterns over time for relevant business metrics like average talk time and average non-talk time.

Standard reports for each service package may include:

• Composite View of Business Metrics: assess customer satisfaction, agent quality, sales performance, marketing effectiveness
• Generic Call Categorization: category and attribute trending and correlation, key word frequency, emotion detection, longest calls and repeat call analysis
• Generic Behavior Categorization: analyze buy language, cross- and up-sell, dissatisfaction, empathy, churn, politeness, repeat caller, transfer/hold, understandability, silence, and agitation.
• Forensic Word and Phrase Searches: understand where and why phrases are being used within calls.

Learn more about CallRex Speech Analytics services:

• Speech analytics services: gain actionable customer data without making sizable capital investments in complicated technology.
• Why employ speech analytics: turn unstructured telephone interactions into business assets.
• Speech analytics service offerings: Telrex offers consulting engagements that are tailored to your business needs.
• Capture the voice of the customer: view the complete CallRex Speech Analytics datasheet.