CallRex Speech Analytics: Automatically Analyze Recorded Calls Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Painlessly Extract Valuable Business Information

CallRex Speech Analytics™ services allow you to leverage call recordings for competitive business intelligence without making large capital investments.

Telrex’s consultants will work with you to extract information from your telephone call recordings without purchasing complicated software or sacrificing valuable employee time. Leverage our expertise to complete the call analysis and offer valuable business insights from your daily telephone interactions.

Each CallRex Speech Analytics™ service engagement will include:

  • Kick-off call to identify project focus & business needs
  • Call recording analysis
  • Written reports detailing findings
  • Telephone consultation to discuss results.

CallRex Speech Analytics consultations are offered in three packages:

  • Standard Analysis: analysis of up to 200 hours of call recordings.

  • Enhanced Analysis: take a deeper dive into customer data with a 14-day engagement, including two consultation sessions, written reports, and tailored analysis.

  • Custom Analysis: regularly scheduled analysis (monthly, quarterly, etc.) or in-depth consultations including analysis of metrics over time, or analysis of up to 1,000 hours of recorded calls with more than three metrics measured.

Learn more about CallRex Speech Analytics solutions:

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