Customer Stories: VoIP Call Recording Success Stories Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • Town of Smyrna "It's fantastic that the Council can now rely on us to provide accurate customer documentation. Calls are easy to search and retrieve within CallRex,"
    - James Markow,
    IS manager, Town of Smyrna

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners
  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Customer Success

"Since we have moved to CallRex call recording, we have not had a
major technical issue, the product has proven to be very user-friendly and easy to administer and support. We’ve had a really, really great experience with CallRex!"

- Elizabeth Beasley
Director of the Ambulatory Access Center, University Physicians

Learn How Companies Like Yours Use CallRex Call Center Optimization Software

Satisfied Customers Worldwide

Throughout the world, satisfied Telrex customers utilize CallRex IP call recording and contact center optimization solutions.

Learn how businesses like yours benefit from CallRex call center software solutions.

State & Local Government

Butler County Children Services uses CallRex Call Recording to achieve policy compliance and enabled upgrading to IP telephony.

Colorado Department of Corrections uses CallRex Call Recording to create new opportunities while maintaining high security.

Town of Smyrna, DE improves call documentation and reduces disputes with CallRex call recording software.

Contact Centers & Outsourcing

Kindred Partners uses subscription-based licenses of CallRex Call Recording software to document calls and monitor call center success.

Mid-Sized Enterprise

Evergreen Professional Recoveries reduces disputes and improves customer service with CallRex.

Engineered Protection Systems utilizes CallRex call recording and monitoring software to document calls and improve customer service delivery.

Keany Produce improves customer service and identifies key trends with CallRex call recording software.

United Supply Co. speeds dispute resolution, improves training with CallRex call recording software.

U.S. Oil Company uses CallRex Call Recording to resolve disputes and save money.

Non-Profit

Healthy Mothers, Healthy Babies Coalition of Georgia improves training and quality assurance processes, saving time through CallRex call recording software.

Upstate New York Transplant Services documents donation consents with CallRex call recording software.

Energy Services

NRG Energy reduces costs of recording calls by 60% with CallRex Call Recording.

Financial Services

Accounts Recovery Corporation gains a competitive advantage using CallRex Call Recording.

Healthcare

University Physicians improves customer service and manages disputes with CallRex call recording software.
Learn how a medical office uses CallRex Call Recording.

Banking

Learn how a mid-sized bank uses CallRex Call Recording.

PBX-Specific Case Studies

Cisco case studies

Mitel case studies

ShoreTel case studies

Resources

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