Customer Stories: VoIP Call Recording Success Stories Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • Town of Smyrna "It's fantastic that the Council can now rely on us to provide accurate customer documentation. Calls are easy to search and retrieve within CallRex,"
    - James Markow,
    IS manager, Town of Smyrna

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners
  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Business Partners

In addition to its role in Gramm-Leach-Bliley compliance, CallRex Call Recording has helped this bank:

  • Improve customer service
  • Increase employee productivity
  • Address security concerns

CallRex VoIP Call Recording in a Local Bank

A local bank* located in a suburb of a large Midwest city serves its local community of residents and business with a variety of services including free checking, extended hours, and an emphasis on customer care. They take great pride in their independence.

The Issue
This bank had been considering a switch to VoIP technology for over a year but did not have a compelling reason to move. At the same time, the bank has been moving into full Gramm-Leach-Bliley compliance. As part of its compliance program, it began to consider 100% recording of inbound and outbound telephone calls.

The Answer
Working with a reseller, the bank downloaded and installed a CallRex Call Recording™ Evaluation. After a successful 10-day test, the bank deployed CallRex Call Recording for all of its employees as part of its new IP PBX deployment. They have a relatively straightforward single-site deployment, and are positioned to support a multi-site deployment when its second branch opens next year.

The Outcome
In addition to its role in Gramm-Leach-Bliley compliance, CallRex Call Recording has helped this bank:

  • Improve customer service by ensuring employees provide the promised level of customer service that is so critical to this local bank’s success.
  • Increase employee productivity by using recorded calls for training and as an objective measure of employee performance.
  • Address security concerns by helping employees become more aware of what they are saying and rise to a new level of vigilance.


* The bank wishes to remain anonymous as it is still working towards complete Gramm-Leach-Bliley compliance.

Resources