Customer Stories: VoIP Call Recording Success Stories Contact TelrexDownload Free Evaluation Software

CallRex Customers

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • Town of Smyrna "It's fantastic that the Council can now rely on us to provide accurate customer documentation. Calls are easy to search and retrieve within CallRex,"
    - James Markow,
    IS manager, Town of Smyrna

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Business Partners

"Callrex is a great product to sell - it helps us to win more IP telephony deals, and now as customers deploy more call recording, we bring them call center solutions as a natural follow on."

John
CEO, President

CallRex Professional VoIP Recording in a Local Bank

A local bank* located in a suburb of a large Midwest city serves its local community of residents and business with a variety of services including free checking, extended hours, and an emphasis on customer care. They take great pride in their independence.

The Issue
This bank had been considering a switch to VoIP technology for over a year but did not have a compelling reason to move. At the same time, the bank has been moving into full Gramm-Leach-Bliley compliance. As part of its compliance program, it began to consider 100% recording of inbound and outbound telephone calls.

The Answer
Working with a reseller, the bank downloaded and installed a CallRex Professional™ Evaluation. After a successful 10-day test, the bank deployed CallRex Professional for all of its employees as part of its new IP PBX deployment. They have a relatively straightforward single-site deployment, and are positioned to support a multi-site deployment when its second branch opens next year.

The Outcome
In addition to its role in Gramm-Leach-Bliley compliance, CallRex Professional has helped this bank:

  • Improve customer service by ensuring employees provide the promised level of customer service that is so critical to this local bank’s success.
  • Increase employee productivity by using recorded calls for training and as an objective measure of employee performance.
  • Address security concerns by helping employees become more aware of what they are saying and rise to a new level of vigilance.


* The bank wishes to remain anonymous as it is still working towards complete Gramm-Leach-Bliley compliance.

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