Customer Stories: VoIP Call Recording Success Stories Request a Price Quote from Telrex Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • Town of Smyrna "It's fantastic that the Council can now rely on us to provide accurate customer documentation. Calls are easy to search and retrieve within CallRex,"
    - James Markow,
    IS manager, Town of Smyrna

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners
  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Business Partners

CallRex Call Recording software has helped this medical office:

  • Address security concerns
  • Improve customer service
  • Increase employee productivity

CallRex VoIP Call Recording in a Medical Office - Telrex Success Story

A midsize medical office* in Los Angeles deployed an IP PBX at the start of 2005. This created a converged infrastructure and streamlined their communications infrastructure. At the time of the initial deployment, the reseller was not a Telrex reseller and did not include CallRex™ VoIP call recording with the customer quote.

The Issue

The medical office fields many calls a day, from patients, referring physicians and insurance companies. They naturally work regularly with confidential patient information. The medical office's owners were concerned about achieving HIPAA compliance.

The Answer

Upon receiving Telrex certification, the reseller began calling into their installed base to promote CallRex Call Recording software as a value-added application that leverages the value of the IP PBXs they've sold in the past. This reseller contacted the medical office, which then downloaded and installed a CallRex Call Recording Evaluation. After a successful 24 day test (included one extension of the 14 day demo license), the medical office deployed CallRex Call Recording software to all of its employees.

The Outcome

In addition to its role in HIPAA compliance, CallRex Call Recording software has helped this medical office:

  • Address security concerns by helping employees become more aware of what they are saying and rise to a new level of vigilance.
  • Improve customer service by ensuring their employees provide the promised level of customer service.
  • Increase employee productivity by using recorded calls for training and as an objective measure of employee performance.


* The medical office wishes to remain anonymous as it is still working towards complete HIPAA compliance.

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