Customer Stories: VoIP Call Recording Success Stories Contact TelrexDownload Free Evaluation Software

CallRex Customers

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • Town of Smyrna "It's fantastic that the Council can now rely on us to provide accurate customer documentation. Calls are easy to search and retrieve within CallRex,"
    - James Markow,
    IS manager, Town of Smyrna

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Business Partners

"Callrex is a great product to sell - it helps us to win more IP telephony deals, and now as customers deploy more call recording, we bring them call center solutions as a natural follow on."

John
CEO, President

CallRex Professional VoIP Recording in a Medical Office

A midsize medical office* in Los Angeles deployed an IP PBX at the start of 2005. This created a converged infrastructure and streamlined their communications infrastructure. At the time of the initial deployment, the reseller was not a Telrex reseller and did not include CallRex Professional™ VoIP call recording with the customer quote.

The Issue
The medical office fields many calls a day, from patients, referring physicians and insurance companies. They naturally work regularly with confidential patient information. The medical office's owners were concerned about achieving HIPAA compliance.

The Answer
Upon receiving Telrex certification, the reseller began calling into their installed base to promote CallRex Professional as a value-added application that leverages the value of the IP PBXs they've sold in the past. This reseller contacted the medical office, which then downloaded and installed a CallRex Professional Evaluation. After a successful 24 day test (included one extension of the 14 day demo license), the medical office deployed CallRex Professional to all of its employees.

The Outcome
In addition to its role in HIPAA compliance, CallRex Professional has helped this medical office:

  • Address security concerns by helping employees become more aware of what they are saying and rise to a new level of vigilance.
  • Improve customer service by ensuring their employees provide the promised level of customer service.
  • Increase employee productivity by using recorded calls for training and as an objective measure of employee performance.


* The medical office wishes to remain anonymous as it is still working towards complete HIPAA compliance.

Resources