Call Recording Software Technical Support

In order to stay competitive in today's business environment, it is imperative to keep your systems in top condition. Telrex has a support team on call Monday through Friday to assist you with your mission-critical call recording software implementation. Additionally, online help files and manuals are available free-of-charge.

Contacting Technical Support

Telrex's Technical Support team is available from 5:00 a.m. Pacific to 5:00 p.m. Pacific Monday through Friday. You can reach the support team by calling +1.425.827.6156 x3 or via e-mail at support@telrex.com.

Software Manuals

Telrex's software manuals are available online for your convenience. View the CallRex Administrator's Manual and CallRex Call Recording Installation and Configuration Manual.

Installation Services

After your initial software purchase, our team of qualified support professionals will walk you through the installation process. We will begin with a kick-off call to assess your network and software needs, collect information, and complete a short site survey. A project manager will walk you through all of the steps, insuring that the project is completed expediently and that no detail is left uncovered. Following the kick-off call, a remote installation will be scheduled with our technical team. Following the remote installation, Telrex will work with you to verify that the deployment and configuration was successful through thorough testing.

Training

Telrex offers interactive, virtual training courses for system administrators and end-users each week. Virtual training sessions for CallRex Agent Evaluation are available monthly as well. Each one-hour session covers implementing and utilizing CallRex workforce optimization solutions, and includes time for question and answer sessions with attendees. A small fee is assessed for each of Telrex's training courses; the cost of training is not included with Telrex's subscription-based licensing or Platinum Support plan. To learn more about Telrex's training offerings, contact your Telrex account manager today.

Short video clips covering general usage topics for CallRex Call Recording are now available online, free-of-charge. View the online video clips.

Platinum Support

Ongoing software maintenance is available through our Platinum Support Plan. Platinum Support includes technical support services Monday through Friday as well as all software version upgrades that are released while you are covered by the plan (including major, minor, and maintenance releases). Contact your Telrex account manager to learn more about Platinum Support options.

• View the Platinum Support Plan datasheet

Supported Software Versions

The current release of CallRex Call Recording software is version 3.9. Limited defect support will be provided for version 3.7. Previous versions of CallRex software (i.e. version 3.1) are no longer supported by Telrex.

Customers who have a current Platinum Support Plan or subscription-based licenses may upgrade to the most recent version of CallRex workforce optimization software by contacting Telrex at 425.827.6156 x3.