Online Video Demonstration: Reports in CallRex Agent Evaluation Software

The video, "Reports in CallRex Agent Evaluation" will begin below automatically.

CallRex Agent Evaluation offers multiple reports to help contact center managers gauge the progress of staff and evaluators. Reports can be used to identify strengths and weaknesses within businesses for process improvement and to coach employees. The following video covers the reports available in CallRex Agent Evaluation, including: scores overview, training requirements, score trending, score trending by question, scores by evaluator, evaluator calibration, and evaluator productivity.

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