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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

CallRex Brand Overview: Call Recording and Monitoring, Workforce Management, and Quality Management Solutions

 

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Learn more about the CallRex contact center optimization software suite:

CallRex Quality Management Suite™: Optimize contact center opterations with a single solution including call recording, computer recording, and agent evaluation software.

CallRex Call Recording™: Record and monitor IP telephone conversations to improve customer service, achieve regulatory compliance, increase productivity, and resolve customer disputes.

CallRex Workforce Management™: Forecast and schedule employee shifts based upon inbound and outbound call data provided by the ACD system. Reduce labor costs by staffing with the right number of employees to meet service level goals.

CallRex Agent Evaluation™: Evaluate and score recorded telephone calls to determine agent training needs, track performance, script compliance, and compare skills across your contact center.

CallRex Computer Recording™: Capture all desktop activities so that managers can listen to the phone call and see what happening on the agents' computer—all in real time. Ideal for auditing business processes and procedures, spot monitoring, and uncovering training opportunities.

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