Call Recording & Quality Monitoring: Dispute resolution, regulatory compliance, workplace productivity and security.

CallRex Customers

  • Evergreen Professional Recoveries "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

    - Ron Wiseman, IT Manager, Colorado Department of Corrections
CallRex Professional: VoIP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
Computer Recording &
Monitoring
CallRex Speech Analytics: Automatically Analyze Recorded Calls
CallRex Speech Analytics
Automatically Analyze
Recorded Calls
CallRex Agent Evaluation: Call Scoring, Reporting & Analysis
CallRex Agent Evaluation
Call Scoring, Reporting &
Analysis

VoIP Call Recording & Monitoring

The cost and productivity benefits of Voice over IP (VoIP) telephone systems (IP PBXs) are driving a communications revolution. Digital and analog-based PBXs are quickly becoming obsolete as the rapid adoption of IP PBXs allows a wealth of new technologies and capabilities to reach a wider audience.

VoIP call recording is one of the most compelling applications now available to all businesses.

VoIP call recording: a standard business application

The demand for call recording solutions has increased dramatically in recent years as businesses work to improve customer service and employee productivity, address their security concerns and comply with new legal requirements.

VoIP call recording and monitoring, a resource once available only to large enterprises, is now a standard business application for businesses of all sizes.

That was then...

The cost and complexity of call recording on legacy analog or digital PBXs limited its availability to larger enterprises. Recording calls on an analog or digital PBX requires the installation of complex proprietary telephony cards to tap the telephone lines and process the digital signals. The high cost of these proprietary telephony cards, in addition to their installation and maintenance costs, made call recording cost prohibitive for most businesses.

This is now!

Today, VoIP-enabled PBXs are lowering price and complexity for call center recording. Recording calls on an IP or IP-enabled PBX is significantly less expensive than on an analog or digital PBX. In a VoIP deployment, voice traffic is packetized and travels across the corporate data network (LAN/WAN), not over traditional copper, twisted pair wiring.

IP call recording systems like CallRex Professional™ and CallRex Express™ monitor the corporate data network (LAN/WAN) looking for voice packets traveling to and from the IP PBX. This “packet sniffing” technology allows the IP call recording system to identify and extract only the voice packets for recording.

Why Choose IP Call Recording?

Reduced Costs—Software-based VoIP call recording solutions that utilize packet sniffing are typically 50% less expensive than legacy PBX recording solutions. IP call recording does not require station or trunk taps or expensive third-party telephony cards.

Simple Installation—IP call recording solutions typically install much quicker and easier than legacy PBX call recording solutions. Packet sniffing solutions require a standard customer-supplied server to run the recording software and a data switch enabled for port mirroring.

Easy Maintenance—A software-based IP call recording system is managed and maintained like any other software program: just point-and-click! No punch-downs, cross connects or expensive telephony cards are required.

Centralized Deployment—The cost of remote site recording with legacy PBX-based recording solutions is multiplied by each remote site. In an IP call recording deployment, the incremental cost of adding remote sites is negligible.

No Interference—IP call recording is completely unobtrusive. Sniffing packets on the corporate data network does not interfere with an IP PBX or any other mission critical system.

Scalable—VoIP call recording systems are highly scalable. Legacy PBX-based recording systems are limited in scalability by the number of telephony cards that can be installed in the server.

 

Learn more about CallRex solutions:

Resources