CallRex Call Recording: IP Call Recording and Monitoring for Businesses and Contact Centers Request a Call Recording Quote Download Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Call Recording Overview | CallRex Key Features | Call Recording Architecture
CallRex Quality Management Suite | Why Record and Monitor | Video Demonstrations


Record Telephone Calls - Call Center Phone Systems - Call Center Recordings

Why Record and Monitor Calls?

Businesses and call centers record and monitor telephone and computer activity to achieve key objectives:

Regulatory Compliance

Businesses of all types face growing regulatory requirements. Today, many businesses are simply required to record phone calls for an undisputable record of transactions. Others find that implementing a call recording solution offers the most effective and affordable way to demonstrate a pattern of compliance.

Enhance Customer Satisfaction

It's easier to keep existing customers than to find new ones—that's why so many companies use CallRex Call Recording™ software solutions to coach call center employees and other front line employees with recorded examples of high quality customer interactions.

Using CallRex call center software solutions to increase customer satisfaction drives operational efficiencies, reduces costs, and reduces employee attrition. CallRex Call Recording allows managers to:

  • Evaluate and improve the effectiveness of customer service policies
  • Ensure employees provide the promised level of customer service
  • Create the positive customer interactions that are at the heart of a successful business

Limit Legal Liability

Recorded telephone activity provides a degree of legal protection to both the company and the consumer. CallRex Call Recording software helps companies limit liability by documenting verbal requests and authorizations, verifying contractual compliance and arbitrating disputes.

In regulated industries, CallRex Call Recording software plays a key role in many companies' ability to verify compliance with the Gramm-Leach-Bliley Act, the Health Information Portability and Accountability Act (HIPAA), the Sarbanes-Oxley Act and other regulations that require comprehensive information security planning by affected companies.

In addition to CallRex Call Recording's role in documenting verbal interactions, adding CallRex Computer Recording™ allows companies to track and record computer activity to create a comprehensive record of customer interactions, financial transactions, and more.

Improve Employee Productivity

CallRex's VoIP call monitoring and recording software solution has proven effective in evaluating and improving employee productivity. Reviewing recorded calls with employees provides managers with a powerful training tool and a concrete, objective measure of employee performance.

CallRex allows managers to coach customer service agents with real-life examples of high quality customer interactions and ensure employees are operating at peak productivity.

In addition to telephone activity, CallRex Computer Recording allows businesses to identify unproductive computer activity by recording, monitoring and measuring employee desktops.

Increase Security

The majority of security threats are created by employees intentionally or unintentionally distributing confidential information. Workplace monitoring and recording encourages employees to be more aware of what they are saying and doing, and helps prevent unauthorized verbal or electronic dissemination of confidential information.

CallRex helps prevent abuse by encouraging employees to rise to a new level of vigilance. In the event of a security violation, CallRex call center software solutions provide an undisputable record of activity to help identify the source of the problem and prevent recurrence.

CallRex Computer Recording raises the bar by adding computer and internet recording and monitoring to CallRex's IP call recording capabilities.

Learn more about the benefits of CallRex workforce optimization solutions:

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