CallRex WFM: Workforce Management software for contact center forecasting, scheduling, and adherence monitoring

CallRex Customers

  • Evergreen Professional Recoveries "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Related Products

CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

Workforce Management Solutions

CallRex Workforce Management™ delivers advanced forecasting, scheduling and schedule adherence monitoring.

Until CallRex WFM™, tools to forecast, schedule and monitor the contact center have simply been too complex and expensive.

Today, workforce management in the call center includes forecasting workloads, scheduling employees, and monitoring activity to ensure schedule adherence and forecast accuracy. 

As contact center managers know, these tasks are time consuming and complex, and can have a significant impact on business results. 

For example, scheduling too many agents for a particular shift can push you over budget, while scheduling too few can dramatically reduce service levels and increase call abandonment rates.

CallRex WFM enables contact center managers to quickly develop customized forecasts and schedules, while increasing forecast accuracy and schedule adherence through automated activity monitoring. 

The results include achieving desired service levels, reducing costs and gaining more time to spend managing your team.

Learn more about the CallRex workforce management solution:

Resources