CallRex Workforce Management: workforce optimization software for contact center forecasting and employee scheduling. Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Forecast and Simulate Call Center Schedules With CallRex Workforce Management Software

CallRex Workforce Management™ delivers advanced forecasting and scheduling software at an affordable price.

Until CallRex Workforce Management™, tools to forecast and schedule employees have simply been too complex and expensive. Today, workforce management includes forecasting workloads, scheduling employees, and monitoring activity to ensure schedule and forecast accuracy.

As contact center and business managers know, these tasks are time consuming and complex, and can have a significant impact on business results. Striking a balance between staffing and service levels is the key to productivity and efficiency. For example, scheduling too many agents for a particular shift can push you over budget, while scheduling too few can dramatically reduce service levels and increase call abandonment rates. Optimized forecasts and schedules can result in achieving desired service levels, reducing costs and gaining more time to spend managing and coaching your team.

Optimize Schedules and Forecasts for Effective Decision-Making

CallRex Workforce Management software is flexible, leveraging world-class technology to automate the workforce management experience, providing the tools you need to optimize your staff. Utilize accurate, automated scheduling process to decrease your administrative burden and make proactive, informed staffing decisions. The CallRex Workforce Management solution features a simulator scheduling engine that incorporates all types of calls and routing policies to generate optimized staffing schedules and "what-if" scheduling scenarios.


CallRex Workforce Management features a graphical agent roster that allows you to simulate call center scheduling by dragging and dropping breaks, lunches, and other changes to agent schedules.

Call center managers can simulate schedules using the graphical agent roster. The graphical agent roster view allows you to drag and drop breaks, lunches, and other changes to agent schedules. Surpluses and shortages are displayed by the system for each time period of the day, allowing you to make informed staffing level decisions.

Flexible Licensing

Monthly "pay-as-you-grow" subscription licensing is available for CallRex Workforce Management software, permitting companies of all sizes to take advantage of powerful scheduling software at an affordable price. The subscription-based licensing model enables companies to deploy CallRex Workforce Management software with a minimal upfront software cost, so companies can quickly realize cost savings with their forecasting and scheduling solution. Contact your Telrex account representative for details on how you can begin saving money with CallRex Workforce Management software today.

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