CallRex WFM: Workforce Management software for contact center forecasting, scheduling, and adherence monitoring Contact TelrexRequest Free Evaluation Software

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Utilize Workforce Management Tools to Benefit Your Call Center

CallRex WFM™ delivers business benefits to all types of call centers requiring advanced yet affordable workforce management tools.

CallRex WFM benefits call centers:

  • Reduces costs by ensuring appropriate staffing levels and competencies —avoid over-staffing during historically slow periods, and ensure the right employees are available to meet demand.
  • Reduces management time by automatically generating monthly, daily and half-hourly demand forecasts, then generates schedules based on historical trends, business rules and agent skills.
  • Increases agents' job satisfaction by accommodating agents' individual preferences through shift bidding, shift swapping and skills-based agent scheduling.
  • Provides real-time monitoring of contact center activity enabling managers to respond quickly to changing demands and avoid surprises.

Learn more about the CallRex workforce management solution:

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