CallRex WFM: Workforce Management software for contact center forecasting, scheduling, and adherence monitoring Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Workforce Management Tools Benefit Your Company

CallRex Workforce Management™ delivers business benefits to all types of companies requiring advanced, yet affordable, workforce optimization tools.

CallRex Workforce Management software benefits companies of all sizes, as the software allows you to:

  • Eliminate the manual approach to workforce management by automating the tedious process of forecasting call volumes and employee scheduling.
  • Simulate call center staffing schedules through a graphical agent roster view.
  • Leverage historical data to make better-informed staffing decisions, reduce scheduling conflicts and improve employee morale.
  • Minimize the time supervisors spend on reviewing employee scheduling exceptions, freeing supervisors up to focus on more critical tasks like training and performance monitoring.
  • Improve productivity by ensuring that the right staff are in place when your customers need it.
  • Achieve full workforce optimization at a fraction of the cost while increasing profitability.
  • Easily manage your workforce across multiple locations, skill sets, and time zones with the click of a button.
  • Streamline time-consuming administrative tasks, enhance performance, increase customer service levels, and significantly reduce overall costs.

Reduce Costs, Improve Service Delivery

Workforce management tools allow companies to produce optimized staffing schedules, which deliver improved service levels with fewer staff on hand. In addition, accurate forecasts allow managers to ensure that the right employees are in place to service customers when they need it.

Automating the scheduling process allows managers to quickly generate accurate forecasts based upon historical trends, business rules, and agent skills. What-if scenarios allow managers to estimate the costs of staffing changes as well as plan ahead for changing business demands. Overhead costs are reduced, and managers are freed up to spend valuable time with staff for training and other tasks.

Learn more about CallRex workforce optimization solutions:

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