CallRex WFM: Workforce Management software for contact center forecasting, scheduling, and adherence monitoring Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Effective Decision-Making with CallRex Workforce Management Software

CallRex Workforce Management™ software features a graphical agent roster that allows you to drag and drop breaks, lunches, and other changes to agent schedules. Using the graphical agent roster, managers can simulate staffing schedules and quickly spot issues and proactively optimize schedules to meet their needs. The system displays surpluses and shortages for each time period of the day, allowing you to make informed staffing and service level decisions.

CallRex Workforce Management features a graphical agent roster that allows you to drag and drop breaks, lunches, and other changes to agent schedules.

With the CallRex Workforce Management software system, you can quickly generate automatic forecasts for multiple sites, complex routing strategies, and multi-skilled agents.

Learn more about the CallRex workforce management solution:

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