CallRex WFM: Workforce Management software for contact center forecasting, scheduling, and adherence monitoring Request a Price Quote Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Workforce Management Overview | Workforce Management Benefits
Key Workforce Management Features | Why Use Workforce Management?


Workforce Management Systems - Workforce Management Tool - Call Center Scheduling

Why Implement Workforce Management Solutions?

Managers face the time-consuming and complex tasks of forecasting demand, generating schedules, and ensuring forecast accuracy. Without the right tools, employee forecasting and scheduling can be costly, confusing, and can feel like little more than educated guesswork.

The business challenges are many:

  • An on-going management effort is required to accurately track historical and real-time activities, monitor schedules, and match employee competencies to schedule requirements and shift requests.
  • When managed manually and with ad hoc tools, managers find themselves spending too much time developing forecasts, building and rebuilding schedules, constantly reacting to unexpected surprises, and chasing service levels that constantly seem out of reach.
  • Simply tracking all the raw data can be cumbersome, difficult to manage and time consuming.
  • Overstaffing to achieve service levels can create unacceptable business expenses.
  • Employees can be dissatisfied when it's too difficult for management to respond to demands for shift changes or swaps.

The solution is CallRex Workforce Management™.

With CallRex Workforce Management software, repetitive and time consuming tasks become automated. Now tracking historical data, forecasting demand, monitoring real-time adherence, and generating schedules is done all within one integrated system. CallRex Workforce Management software offers the flexibility to account for agent skills, changing business needs, and requests for shift changes and swaps.

Though many workforce management solutions can be complex and expensive, CallRex Workforce Management software is affordable and easy to use. With CallRex Workforce Management software, managers can conduct forecasting, scheduling, and accommodate employee shift changes in less time than ever before.

CallRex offers a rapid return on investment by ensuring appropriate staffing levels to meet demand, and reducing the time required for managers to develop and maintain schedules. Small and medium-sized businesses will benefit from this end-to-end solution, as they can control costs by optimizing their current employee investments with CallRex Workforce Management software.

Learn more about CallRex workforce optimization solutions:

Resources