CallRex WFM: Workforce Management software for contact center forecasting, scheduling, and adherence monitoring Contact TelrexRequest Free Evaluation

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Contact center managers face the time consuming and complex tasks of forecasting demand, generating schedules, and ensuring employee adherence.

Without the right tools, contact center forecasting and scheduling can be costly, confusing, and can feel like little more than educated guess work.

The business challenges are many:

  • An on-going management effort is required to accurately track historical activities, monitor adherence, and match employee competencies to schedule requirements and shift requests. 
  • When managed manually and with ad hoc tools, contact center managers find themselves spending too much time developing forecasts, building and rebuilding schedules, constantly reacting to unexpected surprises, and chasing service levels that seem out of reach. 
  • Simply keeping track of all the raw data can be cumbersome, difficult to manage and time consuming.
  • Overstaffing to achieve service levels can create unacceptable costs to the contact center.
  • Employees can be dissatisfied when it's too difficult for management to respond to demands for shift changes or swaps.

The solution is CallRex WFM™.

  • With CallRex WFM, repetitive and time consuming tasks become automated.  Now tracking historical data, forecasting demand, and generating schedules is done all within one integrated system.
  • CallRex WFM offers the flexibility to account for agent skills, changing business needs, and requests for shift changes and swaps.
  • Though many workforce management solutions can be complex and expensive, CallRex WFM is affordable and easy to use. Through a simplified 3-step process, CallRex WFM enables contact center managers to conduct forecasting, scheduling and adherence monitoring in less time than ever before.
  • CallRex offers a rapid return on investment by ensuring appropriate staffing levels to meet demand, and reducing the time required for contact center managers to develop and maintain schedules.

Learn more about CallRex workforce management solutions:

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